u35 Privacy Policy
The security of your personal information is one of u35's top priorities. This policy clearly sets out what data we collect, how we use it, and how we protect it.
Last revised: 30 October 2026
1 Introduction
u35 is a platform providing online casino and sports betting services for players in Myanmar. This Privacy Policy explains in detail what personal information we collect when you visit u35's website at https://u35.buzz, the purposes for which it is collected, and how it is stored and protected.
By accessing and using this platform, you are considered to have read, understood, and agreed to the terms of this policy. If you do not agree, please stop using the website. This policy may be updated from time to time and any changes will be published on this page.
2 Information We Collect
u35 collects information from players in order to deliver the service effectively. The types of information collected are as follows—
Information you provide directly
- Name, email address, phone number, and date of birth entered when opening an account
- Payment information provided during deposits and withdrawals (for example, KBZPay, Wave Money, and AYA Pay account numbers)
- Messages and communication records from interactions with the customer support team
- A copy of your National Registration Card or citizenship identity card submitted for age verification
Information collected automatically
- IP address, browser type, and browser version
- Device type and operating system
- Session logs recorded in Myanmar Standard Time (MMT) at the time of access
- Game history — games played, amounts wagered, and time spent playing
- Cookies and similar tracking technologies (see the Cookie section below)
3 How We Use Your Information
u35 uses the personal data collected only for the following purposes—
- Account registration, verification and management
- Identity verification (KYC) during deposits and withdrawals
- Sending notifications about bonuses, promotions and services
- Responding to customer service, technical support and general enquiries
- Fraud prevention and cybersecurity maintenance
- Supporting Responsible Gaming services
- Meeting legal and regulatory obligations
- Analysing site usage patterns to improve our services
u35 commits to never selling, renting or transferring your personal data to any third-party advertiser, except where necessary for bonus-related purposes.
4 Sharing Data with Third Parties
u35 may share personal data with third parties only in the following limited circumstances—
Service Providers
Companies that support u35's services — such as banks and payment gateways processing transactions, cloud storage providers, and identity verification providers — may receive data within the scope of this policy. These companies must act only on u35's instructions and are not permitted to use the data for their own purposes.
Legal Requests
We may respond within the bounds of the law to legitimate legal proceedings, court orders, or valid requests from authorised data authorities.
Business Changes
In the event of a company merger, acquisition, or partial succession, personal data may be transferred with the appropriate protective measures in place, and players will be notified in advance.
5 Cookies and Tracking Technologies
The u35 website uses cookies and similar technologies for the following purposes—
- Essential Cookies: Required to maintain login sessions and keep the site secure
- Performance Cookies: Used to understand which pages are visited and how often, and to measure site performance
- Functional Cookies: Used to remember your preferences such as language and display settings
You can block cookies through your browser settings, but please note that some site features may be affected as a result.
6 Data Security Measures
u35 uses technical and organisational security measures to protect your personal data—
- All data transmissions are protected with SSL (Secure Socket Layer) encryption
- Player account and payment data are stored on encrypted servers
- Access to personal data is restricted to staff with relevant responsibilities only
- Regular checks are carried out to ensure player payment data is not lost, altered, or accessed without authorisation
- Any data breach will be addressed as quickly as possible and players will be notified in Myanmar Time (MMT)
We acknowledge that no data storage technology can guarantee 100% absolute security — however, u35 will continue working to improve the protection of player data.
7 Data Retention Period
u35 will retain players' personal data for as long as necessary based on the following—
- For the duration of an active account and until any ongoing services are completed
- Financial records may be retained for up to five years to meet legal and regulatory requirements
- Data that must remain protected after account closure will continue to be held as specified
- Where there is a conflict between deleting and retaining data, retention will take priority
8 Players' Rights
Every player using u35's services has the following rights regarding their personal data—
Right of Access
You may request a copy of the data u35 holds about you, and we will provide it.
Right to Rectification
If there are any errors in your data held by u35, you can request that they be corrected.
Right to Erasure
You can request that your data be deleted if there is no legal obligation requiring it to be retained.
Right to Restrict Processing
You can object to u35 processing your data on certain grounds.
To exercise any of these rights, contact us at [email protected]. u35 will respond as quickly as possible.
9 Protection of Minors
u35 is a platform for players aged 21 and above only. u35 has no intention of knowingly collecting personal data from or providing services to anyone under the age of 21. If we discover that personal data from a minor under 21 has been collected, it will be deleted immediately. If a parent or guardian becomes aware that a child's data has been submitted, please notify us immediately at [email protected].
10 Changes to This Policy
u35 may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. We encourage you to review this policy regularly so you stay informed. Changes take effect as soon as they are published on the website.
11 Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, you can reach u35's customer support team through the following channels—
- 24/7 Live Chat: Chat with us directly in Myanmar language — click the Live Chat button on the website
- Email: [email protected]
u35 is committed to responding as quickly as possible, though we do not guarantee a specific response time — every inquiry will be handled with care.