u35 FAQ

Dragon Tiger is a card game similar to Baccarat where you bet on one of two sides — Dragon or Tiger. The dealer deals one card to each side and the higher card wins. The game is straightforward, which makes it one of the most popular games among Myanmar players. At u35 you can play live with Burmese-speaking dealers.

In Baccarat there are two sides: Player and Banker. The side whose card total is closest to 9 wins. If the total exceeds 10, only the last digit counts (e.g. 15 = 5). You can also bet on a Tie, though it is recommended to understand the game mechanics before doing so. u35 offers a wide variety of Baccarat variants.

Live Dealer games connect you directly to a real dealer in a studio via video stream. You can watch every card deal and wheel spin as it happens, which builds confidence in the results. The interface is designed in Burmese, so it feels much like being in a real casino.

u35 Casino has both high and low table limits. There are low-limit tables suited to new players as well as high-limit tables for those who want to bet more. You can check the exact limit figures in the game lobby — log in and click on the Live Table button.

In Roulette you place bets on a grid numbered 0 to 36, the dealer spins the ball around the wheel, and the slot it lands on determines the result. Bets range from a single number all the way to simple options like Red/Black or Odd/Even. New players are recommended to start with simple bets like Red/Black. Online Roulette works the same way as a physical casino, except rounds move faster.

u35 currently offers 4 deposit methods — KBZPay, Wave Money, AYA Pay, and Bank Transfer. The 3 most popular mobile wallets among Myanmar players are all included, making deposits easy. With Bank Transfer, you can send directly from your own bank account.

The minimum deposit amount is 10,000 Ks for any deposit method. Whether you use KBZPay, Wave Money, or Bank Transfer, this limit is the same. On your first deposit, you can also receive a 100% Welcome Bonus.

After logging into your u35 account, select the "Deposit" menu, choose Wave Money, then send directly from your Wave App to the Wave Money number provided. Once you send the transaction screenshot to Customer Support, they will confirm the funds have entered your account. If it takes too long, you can ask via Live Chat.

u35 does not charge any commission on deposits. The exact amount you send is credited to your account. However, the payment provider itself may apply mobile wallet service fees or carrier fees according to its own terms — those charges are not related to u35.

The u35 Welcome Bonus is 100% on your first deposit, up to 500,000 Ks. For example, if you deposit 20,000 Ks, you get 20,000 Ks in bonus and your balance becomes 40,000 Ks. The Wagering Requirement is the bonus amount × 20 = 400,000 Ks. You must complete that wagering before you can withdraw the bonus funds.

Financial difficulties from gambling, borrowing money to play, strained family relationships, chasing losses by betting more — if you notice any of these signs, it is time to address them. You can find self-help resources in detail on the u35 Responsible Gaming page.

Yes. At u35, you can set your own Daily, Weekly, or Monthly Deposit Limit. You can adjust this in Account Settings. Lowering a limit takes effect immediately, while increasing one follows the scheduled process. Players who play responsibly make good use of this tool.

No, you cannot play. u35 is open only to players aged 21 and above (21+). This is a non-negotiable policy of the platform. Age verification is required when opening an account, and accounts belonging to anyone under 21 will be closed.

Two options are available: Cooling-Off (temporary pause) and Self-Exclusion (closed for a set period). You can request either through Account Settings or directly via 24/7 Live Chat with Customer Support. Once a Self-Exclusion period is active, it cannot be cancelled until it expires — it is a firm commitment that cannot be changed regardless of how much you have won or lost.

First, speak openly with them and help them acknowledge the problem. You can contact u35 Support to find steps that can be taken on behalf of a third party. Our Responsible Gaming page lists resources that can help.

Withdrawals from u35 normally take between 30 minutes and 3 hours. Transfers via KBZPay, Wave Money, and AYA Pay usually complete within 1 hour. Bank Transfer may take a little longer due to the bank's processing time. If there is an issue, you can check via 24/7 Live Chat.

To withdraw winnings from bonus funds, you must first complete the 20x Wagering Requirement. For example, if you received a 20,000 Ks bonus, you need to wager 400,000 Ks before you can withdraw. Your deposit amount itself can be withdrawn before wagering is complete, but doing so will cancel the bonus. If you plan to withdraw, it is recommended to read the Terms and Conditions beforehand.

Yes, this is an important security policy. When withdrawing from your u35 account, the wallet or bank account you transfer to must be registered in your own name, matching the name on your u35 account. Transfers to a third party's wallet are not allowed — this policy is in place to protect your financial security.

The minimum withdrawal amount is 20,000 Ks. This limit is the same regardless of which withdrawal method you use. If the amount you want to withdraw is less than this limit, you can leave it in your account balance and withdraw once you have accumulated more.

Rejections are rare, but possible reasons include: incomplete account verification, unmet bonus wagering requirements, a mismatch between the wallet name and the account name, or a security check on the account. If your withdrawal is rejected, contact Live Chat as soon as possible to clarify and resolve the issue.